ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Catering and Premium Supervisor for ASM Global/Pinnacle Bank Arena. This position oversees operation of catering and premium services areas, and supervises associates in accordance with the Company's Universal Service Standards and applicable Operational Standards.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Supervises and coordinates activities of catering and premium services associates on a per shift basis, including scheduling, training, counseling and enforcing work procedures and service standards
- Observes, evaluates, and documents job performance of attendants.
- Ensures that all equipment is set up properly and operating efficiently and accurately
- Analyzes and resolves all problems with associates, guests and the operation with the assistance of management
- Estimates, requests, and inspects supplies and inventory
- Ensures accuracy and quality of all food and beverage
- Performs opening and closing procedures for assigned areas
- Assists management in performing inventory counts
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have strong verbal communication skills and a professional demeanor.
- Must have prior supervisor experience
- Must be self-motivated and be able to stand for long periods of times
- Must be personable and guest service driven
- Must have excellent customer service skills and the ability to develop and enhance guest loyalty
- Must follow all SAVOR policies and procedures
- Must maintain all required certification including ServSafe Manager, ServSafe Alcohol, ServSafe Allergens, and county and state Food Handlers and Alcohol Seller permits.
- Must be available weekends, holidays, early mornings, and late evenings
- Must be present for all major events at the arena and at other locations as needed.
Education and/or Experience
- Minimum of one year experience in foodservice position required
- Previous supervisory experience preferred
- Must be 19 years of age or older
Skills and Abilities
- Excellent guest service skills; ability to adhere to Universal Service Standards
- Ability to complete required pre-employment food and alcohol service training
- Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues
- Strong verbal and written communication skills -- ability to communicate with staff and to prepare event plans
- Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
- Highly motivated, ability to take initiative, effectively work with others and work in a fast-paced environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent walking, for entire length of shift. Constant standing, bending, reaching and repetitive motions
- Ability to perform normal lifting of stock up to 50 pounds
- May be exposed to variable temperatures, including extreme heat and cold, depending on season
- May be required to work in confined and/or narrow spaces
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
