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At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
Delivery, Specialist
- Expert knowledge on HR and/or payroll processes, practices and associated legislation. (Singapore)
- The ability to manage contractual SLA's, scope of services and internal KPI's.
- The ability to drive the effective and consistent usage of tools and systems within own team.
- Remains informed on the systems and tools available across NGA HR and how they enable the delivery of service excellence.
- The ability to use these tools and systems effectively and consistently.
- An understanding of the scope of services and Key Performance Indicators (KPIs) that apply to own role.
- A deep understanding of external, client and internal compliance requirements.
- Knows how to ensure compliance with business controls.
- The ability to follow customer service standards.
- The ability to apply relevant business controls and escalate compliance issues where they arise.
- The ability to provide proactive updates, follow-up on activities and inform others when work is completed.
- The ability to set and clearly communicates priorities.
- Determine resource requirements and manages the schedule and deliverables of the team.
- Identify and mitigate any risks to service delivery.
- Works well under pressure, have a professional demeanor, and strong communication skills (written and verbal).
- Effective negotiation skills
- Advanced Excel, PowerPoint, and Word skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner
- Must be proficient in understanding the HRO lifecycle as well as Management software and tools.
- Excellent ability to demonstrate innovation and good judgment/ problem solving skills when making decisions.
- Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
- Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback.
- Proven ability to analyze and improve work processes and policies.
- Decision making: Makes timely and difficult decisions, uses consensus when possible and communicates decisions to others.
- Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues.
- It would be desirable if you also have:
Workday, SAP, or PeopleSoft knowledge - Ability to collaborate and work in a team environment, as well as, work independently and make sound decisions.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, statutory retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
