locations

US - Remote - Any City

What we offer:

• Competitive pay based on experience!!
• A real TEAM environment
• Great benefits with little waiting time
• 401k matching
• Paid time off

JOB SUMMARY:

Answering calls, chats and emails in a fast-paced environment to assist our customers challenges, training needs, and general support. Manage the customer’s complete order lifecycle from lead recognition to referral. Responsible for understanding and anticipating the needs of the customer and building a long-term post-sales relationship.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

• Communicate with customers via phone/email/chat and build the relationship through high levels of service.
• Deliver an exceptional end to end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from our customers.
• Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally
• Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end customers.
• Sustain process standards including accuracy and flexibility in an ever-changing environment in order to provide the highest service level

QUALIFICATIONS:

• High School diploma or equivalent. Associates or bachelor’s degree preferred
• 3+ years of work-related experience in account management or customer support environment desired
• Cabinet or related industry experience is a bonus

SKILLS & ABILITIES:

• Ability to work in a fast-paced environment
• Outstanding Customer Service skills
• Strong communication skills, both verbal and written
• High sense of urgency and adaptability
• Ability to multitask effectively
• Willingness to learn our industry and systems
• MS Office Suite Proficient