(CALLING) CLIENT CARE COORDINATOR - REMOTE

(Calling) Client Care Coordinator - Remote

 

 

Current scheduling needs are as follows:

- 8 AM-3 PM EST weekday availability, with the same availability on either Saturday or Sunday

- 3 PM-12 AM EST weekday availability, can work during that time on Sundays (i.e., 3-10 PM EST), or can work during that time on Saturdays (i.e., 3-10 PM EST)

- Weekend only with 3-10 PM EST availability

- Weekend only with 8 AM-2 PM EST availability

 

Inside Real Estate is looking for a remote, part-time client care coordinator - we call them Calling Client Concierges! Our Concierge team acts as a liaison between our clients and potential home buyers or sellers.

 

 

As a Calling Client Concierge you will:

• • Act as the first point of contact for all internet leads through texting and calling according to predefined processes.
  • Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc.
  • Identify and take appropriate action based on if the lead is ready (or not) to speak with our client.
  • Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers.
  • Consistently follow up on all viable leads that are unresponsive, following predefined texting and calling plans.
  • Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion.
  • Collaborate with other Concierge team members to achieve overall team goals.

You'll be a fit for this role if you have:

• • Exceptional written and verbal communication skills - must be confident on the phone!
  • Experience in a customer facing role.
  • Experience in a collaborative environment.
  • The ability to form client relationships quickly.
  • Excellent time management skills and the ability to multitask effectively.
  • Strong attention to detail and the ability to follow processes 100% of the time.
  • Experience in a remote, self-directed environment.
  • An understanding of or interest in the real estate industry is not required but is highly encouraged!
  • All backgrounds encouraged to apply! (Sales, client management, hospitality, marketing, tech, etc.) 
  • Fluency in Spanish a plus

Schedule details:

• • Shifts are generally 4-6 hours at a time 
  • At least one 4-6 hour weekend shift per week is required
  • Must have the capacity to work between 18-25 hours per week with the possibility to flex up or down hours depending on business needs
  • Two week schedule is published at least 2 weeks in advance and employees must adhere to the published schedule 
  • Regular, consistent, and punctual attendance is required 

Job requirements:

• • High school diploma or GED equivalent 
  • Be at least 18 years of age
  • Pass a post offer pre-employment background check
  • Be authorized to work in the US
  • Must be able to be stationary while sitting at a computer for longer periods of time
  • Quiet workspace that is conducive to successfully performing in the role in a remote capacity
  • Typing speed of at least 45 WPM with 100% accuracy
  • Tech savvy
  • Personal computer (with webcam) with Google Chrome browser
  • Secure internet connection (minimum of 40 mbps download, 10 mbps upload)
  • This is a 100% remote role, but you must live in one of the following states to be considered: FL, GA, MN, NC, SC, TN, TX, VA, WI

Preferred Technology Requirements:

• • 8 GB of RAM
  • Intel i5/AMD Ryzen 5 processor
  • Wired internet connection 
  • Experience with Google tools
  • Experience with database management software or systems

Application Process:

• • Start by applying today and uploading your resume.
  • Remember to answer the application questions as thoroughly as possible.
  • Qualified candidates will be invited to complete our approximately 20 minute online assessment so we can get to know you better. This includes a one-way video interview. 
  • The final step will be a short phone call with our Recruiting Manager.
  • If you're a great fit, we'll make you an offer and have you join our next paid training opportunity!

Inside Real Estate Offers You:

• **Subject to successful completion of 90-day probationary period
   
  • $13/hour; paid weekly
  • Work from the comfort of your home
  • 401(k) plan - eligible to enroll on day one, with employer matching
  • Wellness incentives and gym discounts **
  • Paid training 
  • Growth opportunities
  • Company culture that is guided by our core values that thrives on passion and innovation