SENIOR SOLUTIONS EDUCATOR
Time: 2 weeks ago
Senior Solutions Educator
- Remote US
- time type
- Full time
- posted on
- Posted Today
- job requisition id
Collaborate with implementation consultants to understand clients’ business workflow and apply that knowledge during training sessions with the client
Manage client expectations around application features and functionality
Investigate, track, and resolve client issues during the implementation
Complete thorough and accurate documentation of training sessions
Execute post-Go-Live advanced education to meet client’s needs
Collaborate with internal business partners to provide feedback on curriculum, ensuring successful implementation and long-term client retention
Work with Customer Support to resolve any post Go-Live client technical questions or issues.
Ensure all stakeholders receive feedback on documentation and processes used within a project to ensure quality services, improve efficiencies, and ease the implementation process.
Facilitate virtual or in-office Train-the-Trainer sessions to provide post Go-Live training follow-up and to answer any business or software/service-related questions.
Keep up to date with new version upgrades by coordinating testing and education with internal business partners
Typically has the following skills or abilities:
Bachelor’s degree in a related field or equivalent experience
2+ years of experience training for end users
Strong interpersonal skills and a high standard for communication
Ability to be a team player and work effectively and prioritize customer satisfaction
Desired experience implementing business or clinically oriented software solutions
Strong organizational and problem-solving skills
Demonstrated leadership skills
A project management background is a plus
Proven ability to motivate and work within a team environment
Multi-tasking across several training projects
Excellent verbal and written communication and interpersonal skills with an ability to establish rapport, trust, confidence, and credibility with business owners and staff
Demonstrated competency in communication, training, presentation, research investigation, and issue analysis
Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools, and hands-on training methods to address adult learning styles
Knowledge of computer-based training software, word processing, and presentation tools.
Knowledge of web-based training and tracking tools
Ability to deliver effective, clear, and professional presentations, both virtually and in person to clients.
Knowledge of tools – Word, Excel, OneNote, Salesforce, SharePoint
Ability to travel up to 25%
Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please .
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.