PROJECT MANAGER

View All 49 Locations

The Blackbaud Customer Success Services team is looking for a Project Manager for the Services PMO. As a Customer Success Services Project Manager, you will be accountable for managing customer implementations. Within the implementations, you will be accountable for the project lifecycle which includes initiating, planning, executing, controlling, and closing. You will act as the main point of contact for customers and internal implementation teams and be responsible for the overall success of implementations.

 

Key activities that will ensure customer and project success include:

• Development of project plans including strategy definition, project forecast allocation, timelines and milestones, and contingency planning.

• Application of business and technical knowledge in the development of project plans and tools to manage the delivery and implementation of the solutions.

• Collaboration across resources to effectively carry out tasks and deliverables within the project. 

• Management of project status, risk management, staff mentoring and deliverable quality assurance, budget and timeline.

• Maintain project data in internal systems and project management tool, including RYG status updates, forecasts, backlog updates etc.

• Ability to influence others to gain consensus on a desired outcome.

• Thinks through and communicates clearly goals, interests, and positions in negotiation or conflict situations.

• High degree of autonomy and ability to collaborate across multiple internal and external stakeholder organizations.

• Willingness to act with empowerment to think innovatively and creatively on ways to provide customer solutions and improve Blackbaud processes.

• Excellent verbal and written communication skills and ability to influence at all levels of customer engagement.

• Strategic and critical thinker with the ability to manage multiple priorities and projects.

 

Requirements:                            

• Bachelor’s degree and at least 5-7 year of experience in project management

• Knowledge of Blackbaud products and the non-profit industry are a plus

• Proficient in Microsoft tools, including MS Project

• Experience in Salesforce desired

• PMP certification desired, not required

 

#LI-REMOTE

 

Stay up to date on everything Blackbaud, follow us on , , , and

 

Blackbaud is a remote-first company which embraces a flexible remote work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

 

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

 

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

 

A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at  or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype.  Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email . 

 

The starting base pay is $53,400.00 to $70,300.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

 

Benefits Include:

• Medical, dental, and vision insurance

• Remote-first workforce

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Volunteer for vacation

• Opportunities to connect to build community and belonging

• Pet insurance, legal and identity protection

• Tuition reimbursement program