Lead Site Reliability Engineer, Resiliency (Remote, Pacific Time)
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About the role
The Resiliency team is part of the Production Engineering organization that builds, operates, and improves the heart of Shopify’s technical platform, and unlock the power of planet-scale infrastructure for all of Shopify’s merchants, buyers, and developers.
Shopify has many critical components, and sometimes they fail. Members of our Resiliency Team are the ones ensuring we can get back to green as fast as possible when that happens. Resiliency set the foundation for building and running resilient systems at Shopify. This is a team of engineers with in-depth operational knowledge of the entire Shopify stack, and who act as first responders and leaders during an incident.
Our job is to get to a resolution as quickly as possible, and guide teams to build a more resilient Shopify. We build whatever is necessary to quickly resolve incidents, and seek out ways to automate away the manual toil.
Commerce happens 24/7, and we are building out a globally distributed team that can respond whenever necessary. Our team hires across 4 different regions (APAC, North America West, North America East, and EMEA) in a follow-the-sun support model that also provides 24/7 coverage for incident management.
For this Lead / Staff Production Engineer role, we welcome remote candidates based anywhere in Hawaii or Pacific Time zone. Working hours skew toward Hawaii Standard Time (-10:00 UTC). Relocation is possible for the right candidate